Terms for Shipping
Do you ship to my country? If yes, then what will be the shipping cost?
We ship INTERNATIONALLY and hence it does not matter where you live. The shipping is FREE internationally so you do not pay anything for the shipments. We do mention on the product page if it is not free for some RARE CASES.
From where the goods will be shipped?
We ship from our partnered factories located in China and Hong Kong. In case you are ordering multiple items, it is possible that those are manufactured by different factories. In such cases, please expect that different items may come to you in separate packages.
What is the shipping time, once I order?
The order processing time is 1 to 7 business days before shipment. The deliveries usually take 1 week to 3 weeks after the shipping. Deliveries to the US, Japan and Europe are generally the fastest. However, depending on the distance, country specific slow postal services and any other reason which is not in our control, in rare cases the delivery may take up to 2 months.. It depends on the item and where you live. In case you have any query about shipping, you may please write to us by using the "CONTACT US' for or to the email ID firstname.lastname@example.org.
My order has not arrived yet? Even after your promised "2 Months" Why?
In many cases the shipments reach to you earlier than we commit. However, in some rare cases of some isolated geographical reasons, such delays are possible. If your goods do not reach you after 8weeks of ordering, then please contact us and we will help you in reshipping or refund. Please don't worry, only your satisfaction and smiles can be our success.
I had ordered more than one type of items. Some have arrived and some not. Why?
Different partner factories in different parts of China may ship different ordered items. Hence the shipping times may be different for the different parcels. It is because of different shipping processing time (1 to 7 days) and distance. It is possible that while Some parcels may arrive early while some may face some delay.
If you'd like to know the status of your other items, please email us with the details.
What about possible custom fees?
Custom rules change from country to country. Generally, if the purchases are not in big volumes, custom duty does not apply. Although this happens very rarely but in case any customs duty is applicable once the goods reach your country, Dreams’ Lane will not be responsible for the payment of the same.