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Returns, Exchanges and Rufund Policy

Can I cancel my order and get my money back?

 

If you contact us quickly after placing the order, we can cancel your order and refund your money! However, please note that when the order processing is already started or the item is already shipped, we can not cancel the order or refund the money. We suggest that any decision to cancel the order should be fast and that way we will be able to serve your wishes better.

 

Can I return an item for a full refund?

 

In case the items you purchased have any defects then please inform us within a WEEK OF RECEIVING. In that case, we would be happy to help find resolution for the issue! Otherwise there is no returns and refunds policy. 

 

The size I ordered was wrong. Can I ask for an exchange for a different size?

 

All our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. We mention the measurements of relevant products on the product pages. In case there are no measurement mentioned or you want more information about any specific product, please email us before purchasing. Once the items are being processed, shipped or received by you, we cannot exchange. 

 

Any other questions

In case you you have any other questions, please do write to us at contact@dreamslane.com or by using the contact us form.

 

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